Treatment and Day Spa information - 'How to Spa' for the Spa Perfect Experience

We want your visit to The Spa to be truly wonderful, so we’ve taken the step to offer flexibility with your treatments and our expert therapists will take a ‘prescriptive’ approach to ensure that treatments selected will suit your needs and mood on the day of your visit. Of course if you know which treatment you want from our extensive Treatment Menu at the time of making your reservation we are more than happy to accommodate you.

From the moment that you enter our beautiful Spa our approachable, attentive and dedicated team will take care of you. They are always on hand to guide you with expert advice on how to make the most of our many facilities or help you choose any last minute treatments available. You can enjoy wonderful relaxing or invigorating treatments – they can be both – awaken your senses in the thermal suite, take the time to read a magazine from cover to cover, eat tasty fresh cuisine in The Spa dining area at lunch time, or even enjoy a glass of champagne. You may feel energetic enough to walk down to the lake on the woodland trail, or workout in the gym. But, you simply must experience the garden views from the outdoor hot tub, bathing outside exhilarated by fresh air simultaneously being relaxed by warm water and massage jets... pure heaven.

Our treatments offer a Western and European approach to traditional rituals and holistic therapies. The ingredients in the wonderful products from [comfort zone] and Terraké are both pure and natural with blends of soothing and therapeutic plants, herbs and marine extracts. We will help you choose individual treatments to suit your physical, emotional and spiritual needs. Spend time sampling products and get expert advice in a friendly, helpful way to discover which products suit you best and will help you to continue to ‘Spa’ at home.

Indulge and pamper yourself at The Spa and experience the delights of time spent away from the everyday stresses of life, time to slow down, time for you because you deserve it. A Gift Card for a special friend is a truly thoughtful and long remembered gift, also drop hints to your loved ones with the ‘remember me’ cards we have put inside your locker for you to take home.

How do I plan my visit?
What should I wear? What should I bring?
We will provide...
Please remember...
Frequently Asked Questions
Booking and Cancellation Policy
Opening Hours

How do I plan my visit?
To avoid disappointment we advise that you have a couple of dates in mind in case your first choice is unavailable, and if you wish to visit on a Friday or Saturday we recommend that you book at least 2 months in advance. Don’t forget to check the webpage regularly to keep up to date with special offers, there are ‘last minute deals’ available from time to time and news of up coming events.

What should I wear? What should I bring?
The atmosphere is relaxed and informal and most guests choose to wear tracksuits or robes and slippers at all times. Suitable trainers must be worn for gym and all classes, and swimsuits must be worn in the swimming pool, thermal suite and outdoor hot tub (you may wish to bring 2 swimsuits if you are visiting for the day). You may wish to wear your swimsuit for some treatments, however if appropriate to your treatment we will provide you with disposable underwear. Please remember to turn up for your treatment 15 minutes before the allotted time.

It is inappropriate to wear jewellery during treatments so we recommend that you do not bring valuables with you. We are unable to accept responsibility for loss or damage incurred to your personal belongings.

The use of mobile phones, personal music systems or lap tops is not permitted in The Spa as their use may be disturbing to some guests.

If you have a Gift Card please bring that with you and hand it to The Spa Reception on arrival, if you forget to bring it don’t worry we will charge you as normal on the day and refund you as soon as the gift card is forwarded to us. All Day Spa Experiences and treatments booked must be supported with credit card details.

You may wish to bring your favourite book and catch up with your reading, if you don’t want to carry a book around we will have the latest magazines readily available.

Photography of spa facilities is not permitted without permission from the Duty Manager.

We will provide...
Inside your locker will be a freshly laundered luxurious robe, towels and slippers. If you are a hotel resident you will be provided with robe and slippers in your bedroom. Towels will be available from Reception and ‘sweat’ towels provided in the gym. Also available in the changing rooms we will provide hair and body shampoo, body lotion, cleansers and toners, cotton pads and tissues. We provide hairdryers but there are no electric sockets for other hair appliances. Herbal teas, water, fresh fruit and magazines are available throughout The Spa treatment area at all times.
Guests have unlimited access to all facilities within The Spa and can join in any of the indoor or outdoor fitness activities throughout the day.

Please remember...

• To be respectful of people who wish quiet during their treatment or peace to sleep in the Hush tranquility room or to be undisturbed whilst reading.

Most frequently asked questions:
Where do I wait for my treatments?
I like very firm massage, how can I ensure I receive them?
How do I book additional treatments?
What times will my inclusive treatments be?
Will I have to pay for any extras while I am at The Spa?
Do I need to bring my own towels?
What sort of food is served?
Is alcohol served in the Health Spa?
How can I pay for my stay/extra treatments?
When do I pay for my reservation?
How do I find out about new special offers?
What do I do if I am not totally happy?


Q: Where do I wait for my treatments?
A: After checking in at The Spa Reception you will be taken up to the
lounge area where you may wait for your Therapist to collect you and take you to the treatment room for your treatment. Please arrive 15 minutes prior to your treatment time, arriving later may affect the length of your treatment.

Q: I like very firm massage, how can I ensure I receive them?
A: To ensure a firm massage please advise us at the time of booking
that you would like a firm massage. If you would prefer not to have a male therapist, please advise us when you make your booking

Q: How do I book additional treatments?
A: You can book additional treatments by calling The Spa on 017687 88900. You can also book treatments at The Spa Reception once you have arrived. We will notify all guests of available treatments on a daily basis.

Q: What times will my inclusive treatments be?
A: These will be arranged at mutually agreed times at the time of booking.  You will be given an itinerary upon arrival at either the hotel reception or The Spa reception detailing treatment times and any other activities.  If you wish to change the time of your treatments please contact The Spa reception and we will do our best.  However,  during busy times this cannot be guaranteed.  Treatment times may be subject to change due to circumstances beyond our control and we will endeavour to notify you as soon as possible if that is the case.

Q: Will I have to pay for any extras while I am at The Spa?
A: You will be required to pay for any additional treatments and activities booked, purchases from the retail area and any additional food and drink.

Q: Do I need to bring my own towels?
A: No – all towels are provided, as are robes and slippers.

Q: What sort of food is served?
A: Limp lettuce leaves and sad salads are a thing of the past. At The Spa we believe in moderation and we will not let you go hungry! The food is light, appetising and satisfying. Nutrition is uppermost in our thoughts and our Menus are specially developed by our Head Chef, ensuring that the food served is high in fibre, low in saturated fats, salt and sugar. Delicious desserts, pastries and afternoon teas will also be available for those guests wishing to indulge themselves that little bit more.

Q: Is alcohol served in the Health Spa?
A: Due to the nature of the treatments and thermal facilities alcohol consumption should be kept to a minimum. We do however serve wine with meals and a glass of Champagne for those people who are celebrating a special occasion (at an extra cost if not included in a package).

Q: How can I pay for my stay/extra treatments?
A: Day Spa Experiences or treatment only visits must be paid in full 30 days prior to arrival, or at the time of booking if booked within 30 days. Any treatments or other purchases are paid for on departure. We accept all credit/debit cards, cheque with cheque guarantee card or cash. If you have a Gift Card we will still need a credit card number to secure the booking.

Q: When do I pay for my reservation?
A: Telephone bookings must be paid for in full 30 days prior to arrival or at the time of booking if within the 30 day period. Please be advised that 48 hours notice is required for all cancellations, Day Spa or treatments cancelled under this time will incur 100% charge.

Q: How do I find out about new special offers?
A: Register as a user on our website and you will receive details of all offers via email. You can also log onto the website at anytime for news about offers and special events.

Q: What do I do if I am not totally happy with any aspect of the service or my visit to The Spa at Armathwaite Hall?
A: Our aim at The Spa is to provide you with an experience that far exceeds your expectations; we want you to return again and again. We can only achieve that with your feedback. We welcome and actively encourage all comments from our guests. If we have not satisfied and delighted you in every way please afford us the opportunity to rectify that by telling us so, either by speaking to the Spa Operations Manager personally or by completing our Guest Questionnaire whlst at The Spa.

All complaints should be made within 21 days of your visit.

Booking and cancellation policy:

• When making an appointment a credit card number is requested to secure your booking.  This also applies to guests who are paying with Gift Cards.  Day Spa Experience reservations must be paid for in advance 30 days before the visit or on booking  if it is a last minute reservation
• All reservations must be booked in the name of the person having the treatment.  If a residential guest, the name of the person making the hotel reservation must also be given
• Full charge cancellation of treatments booked will apply if within 48 hours notice unless we are able to re-sell your appointment

Opening Hours:

• The Spa       
  Monday – Saturday  7 am to 9 pm
  Sunday – 8 am to 8 pm

• Treatments     
  Monday – Saturday 9 am to 8 pm
  Sunday – 10 am to 6 pm                                                 

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